How to Accept or Reject Chat Group Requests

When students request to create private chat groups, you need to review and either accept or reject these requests. This guide explains both processes.

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Accepting a Group Request

1. Log in to the School Web Portal and navigate to the Groups section
2. Click on the “Chat Groups Requests” tab
3. Find the group request you want to accept
4. Click the three dots menu icon on the group request
5. Click “View Details” from the menu
6. Review the group information:
   • Group name
   • Group description
   • Group creator (the student who requested it)
7. If the group request is appropriate, click the “Accept & Add New Group” button
8. The group is created and students can start using it
9. The student who requested the group will receive an email notification confirming the acceptance

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Rejecting a Group Request

1. Log in to the School Web Portal and navigate to the Groups section
2. Click on the “Chat Groups Requests” tab
3. Find the group request you want to reject
4. Click the three dots menu icon on the group request
5. Click “View Details” from the menu
6. Review the group information
7. Click the “Reject” button
8. A rejection reason dialog will appear
9. Enter a reason for rejection in the text field
10. Click “OK” to confirm the rejection
11. The group request is rejected and students cannot use it
12. The student who requested the group will receive an email notification explaining the rejection and the reason provided

Note

Accepted groups become active groups that only the creator and invited members can access. Rejected groups remain in the system with rejected status for record-keeping purposes, but students cannot use them.

Tip

When reviewing requests, consider the group’s purpose, description, and whether it aligns with school policies. You can always contact the requesting student if you need more information before making a decision.

Caution

Once a group request is accepted, the group becomes active and students can start using it immediately. Make sure to review requests carefully before accepting them.

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Last Updated: 2025-01-31