How to Change Incident Status

Update the status of incidents to track their progress through the investigation and resolution workflow.

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1. Navigate to the Incident Board and click on the incident you want to update
2. In the incident detail view, locate the “Status” section in the right column
3. Click on the status dropdown menu
4. Select the new status from the available options:
   • The available statuses depend on your school’s configured incident status workflow
   • Common statuses include: New, In Review, Closed
5. The status updates immediately when you select a new value
6. The status change is saved automatically
7. Email notifications are automatically sent to all subscribed staff members when the status changes
8. The status change is recorded in the incident’s activity log

Tip

The available status options are configured by your school administrator in Global Settings. The status workflow helps track incidents from initial report through investigation to final resolution.

Note

Status changes are permanent and visible to all staff members with access to the incident. The change is also visible to the student reporter in their incident detail view.

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Last Updated: 2025-01-31