How to Chat with Reporter of Incident

Communicate directly with the student who reported an incident through the dedicated chat feature in the incident detail view.

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1. Navigate to the Incident Board and click on the incident you want to chat about
2. In the incident detail view, locate the tab bar in the center column
3. Click on the “Chat to [Reporter Name]” tab (the second tab)
4. The chat interface will display previous messages between you and the reporter
5. Type your message in the text input field at the top
6. Click the Comment button to send your message
7. Your message will appear in the chat thread
8. The reporter will receive a notification when you send a message
9. You can view the conversation history by scrolling down in the chat window

Note

This feature is disabled for migrated incidents. If an incident was migrated from another account, the chat functionality will not be available.

Tip

The chat feature allows for private, one-on-one communication between staff members and the incident reporter. This is separate from the public comments section where multiple staff members can participate in discussions.

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Last Updated: 2025-01-31