How to Manage Incident Status Globally

Configure the incident status workflow for your entire school from Global Settings. This allows you to customize the status steps that incidents progress through.

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1. Log in to the School Web Portal
2. Click on your profile icon in the top right corner
3. Click on “Global Setting” from the popup menu
4. Locate the “Incident Status” section
5. View the current incident status stepper showing all configured statuses in order
6. Each status is displayed with:
   • Status name
   • Order number (indicating the sequence in the workflow)
7. To edit the status configuration, click the “Edit” icon (pencil icon) next to “Incident Status”
8. In the edit dialog, you can:
   • Add new statuses
   • Remove existing statuses
   • Reorder statuses
   • Rename statuses
9. Make your changes and save
10. The updated status workflow will apply to new incidents in your school

Tip

The incident status stepper in Global Settings shows the complete workflow that incidents will follow. The order of statuses determines the progression path from initial report to final resolution.

Caution

Previous incidents follow the old configuration; changes apply only to new ones. Make sure to carefully plan your status configuration before making changes.

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Last Updated: 2025-01-31