How to Subscribe to Incident Notifications

Subscribe to specific incident notifications to receive email updates about changes, comments, and status updates for individual incidents.

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1. Navigate to the Incident Board and click on the incident you want to subscribe to
2. In the incident detail view, locate the “Notifications” section in the right column
3. You will see a “Subscribe” or “Unsubscribe” button with a notification icon
4. Click the “Subscribe” button to enable notifications for this incident
5. The button will change to “Unsubscribe” and the background color will update
6. You will now receive email notifications for:
   • Status changes
   • New comments
7. To unsubscribe, click the “Unsubscribe” button

Tip

When you are assigned to an incident, you are automatically subscribed to notifications. You can manually subscribe or unsubscribe at any time using the subscription button in the incident detail view.

Note

Email notifications are sent to subscribed staff members based on their subscription preferences. Your subscription preferences for individual incidents can override your global notification settings. If you manually subscribe to an incident, you will receive notifications even if your global settings are disabled for that notification type. Global notification settings can be managed from the Notifications option in the profile popup menu.

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Last Updated: 2025-01-31