How to View Incident Details

View comprehensive incident information including details, people involved, and communication.

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1. From the Incident Board, click on any incident row in the table
2. View left column: Incident details (basic information table)
3. View center column: Description, Student Chat (tab), Activities (tab), Comments (tab), AI Summary (expandable), Mood Graph, and Attachments
4. View right column: People Involved, Status, Assignee, and Notifications

Editing Fields

You can modify the following fields directly from the incident detail view:

• Status - Click the status dropdown to change status. Available statuses: New, In Review, Closed. Status updates immediately and email notifications are sent to subscribed staff members
• Assignee - Assign or change the staff member responsible for handling the incident
• People Involved - Add or remove people involved in the incident
• Notifications - Subscribe or unsubscribe from incident notifications

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Last Updated: 2025-01-31